While most businesses are not making use of the advantages offered by Voice over IP calls, there are a number of that are. This article discusses why telephony is on the increase and the need for all business communications to be converted to voice over IP.
The Technology Behind VoIP
The technology behind the IP phone is very simple. Telephony is simply switching from the traditional analog phone system to a digital phone system. Instead of talking to an individual, it is talking to an IP address. The IP address is assigned by the provider, and therefore every telephone call made through the network is actually originating from the same computer.
The drawback with this type of communication is that there is no need for a business to buy a physical telephone set. It would be a lot more expensive than an analog telephone in the first place. However, the costs are greatly reduced when the numbers of employees or customers who will be using the telephone system is considered.
Another good thing about this technology is that it allows for automated access to different phone lines. For example, a cell phone is capable of connecting to a PSTN terminal. This means that any number can be accessed in a short period of time and without the need for a direct line of communication.
Any calls made using VoIP are forwarded to a compatible PSTN, making the system capable of running in conjunction with any standard internet connection. As long as there is a functioning internet connection, VoIP calls can be made in the same way as regular calls using a normal telephone system.
Advantages of Using VoIP
The primary advantage that is seen in VoIP is the sound quality. The sound is clearer and the volume is considerably lower. VoIP is also able to provide call waiting so that someone can answer before the person making the call.
Because of the fact that VoIP works almost like a regular telephone, there is a marked reduction in lost calls. This is because instead of calling all of the individual numbers associated with the company, the phone system provides call forwarding and another telephone number.
This feature is referred to as Dial Tone. Callers are able to keep their calls as they go in and out of the office, so they are not disturbed by excessive ringing, and there is no reason to make as many calls during a busy day as there might be with a traditional phone system.
VoIP also offers the benefit of seamless integration into other systems. Any time a company switches to VoIP, they can simply add it into their existing systems.
The VoIP calls can be picked up by other callers who have internet connections, allowing them to remain connected to the office even when they are away. This helps improve productivity and decreases the amount of time that a person is kept idle while waiting for an incoming call.
The biggest disadvantage of VoIP is that there is no guarantee that the calls will always be in a clear voice. There is also the risk of the user losing connection with the internet connection in which the call was made.
In the end, VoIP is proving to be a cost effective, versatile, and efficient solution for many businesses. By looking at the benefits offered by this technology, it is easy to see why businesses have been attracted to it and why they have begun to use it in their businesses.